RETURN AND REFUND CONDITIONS

ARTICLE 11 - WARRANTY - RETURNS - REFUNDS - CANCELLATION

All products sold on urban-faction.com are new and come with a warranty that covers any manufacturing defects. These products comply with industry standards and come directly from authorized suppliers.

If you receive a defective product or one that does not match its description, you have 60 days from the date of receipt to request an exchange or a refund. If this 60-day period ends on a weekend or public holiday, it will automatically extend to the next business day.

For all returns, items must be returned in unused, original condition, complete with all original packaging, accessories, manuals, and documentation (including the original plastic film and the corresponding invoice). The buyer must also provide proof of the defect by sending a detailed description along with photographs to info@urban-faction.com.

In the case of a cancellation, Urban Faction® commits to refunding the full amount paid by the customer, excluding the return shipping costs, within a maximum of 14 business days after receiving the returned items.

The customer is responsible for the cost of returning the goods.

Refunds will be processed within 14 days of receiving the returned goods. Urban Faction® will not accept returns for cash-on-delivery orders under any circumstances.